IT Technical Program Manager

Suzann
Lindquist.

15+ years leading multiple concurrent IT programs — delivering high-stakes AI, eCommerce, data platform, and enterprise initiatives for global market leaders.

Domain FocusAI & Agents
Global eCommerce
Enterprise Apps
Data Migrations
AvailabilityStaff TPM Roles
Remote / Hybrid
U.S. · EMEA · APAC

Summary

Senior Technical Program Manager partnering with Product, Engineering, Design, Analytics, QA, Cybersecurity, Legal, Finance, and Operations to ship complex software on time across distributed, global environments.

Core Competencies

Technical Program Management

Strategic AI and agent planning, multi-disciplinary delivery, architecture-level discovery, and system diagrams across global programs.

Risk, RAID & Governance

Risk, dependency and issue management with RAID logs, executive status reporting, roadmaps, release governance, and change management.

Agile, Scrum & Hybrid Delivery

Agile/Scrum, Kanban and Waterfall delivery. Sprint planning, backlog prioritization, and standardized intake-to-deployment playbooks.

Product & Engineering Partnership

Requirements planning with PRDs, BRDs, FRDs, user stories, and process frameworks built with Product, Engineering, Design, and Analytics.

Stakeholder & Vendor Leadership

Remote and distributed teams, vendor/SOW/RFI/RFP management, mentorship, QA/UAT governance, and detail-oriented delivery cadence.

Commerce, APIs & Compliance

Commerce/eCommerce platforms, checkout and order flows, APIs, integrations, data migrations, security, and GDPR/CCPA-minded governance.

Experience

Kalosys / Technologent

Sr. IT Product Manager / AI Development Manager

Oct 2025 — Oct 2026
Las Vegas, NV
www.kalosys.net
  • —Lead AI and agent delivery for internal and high-visibility global AI and marketing teams.
  • —Redesign and re-platform website to HubSpot Content/Sales/CRM; design, map, and deploy an AI super-human chat agent across four IT consulting practice areas.
  • —Technologent (white-labeled) IT Project Manager consultant for VPN, firewall, and email consolidation supporting a government client's multi-agency merger.

5.11 Tactical

Sr. IT Project Manager / Digital Manager, eCommerce

Feb 2022 — Oct 2025
Las Vegas, NV
www.511tactical.com
  • —Drove high-visibility global eCommerce and customer-facing platform programs across Product, Engineering, QA, UX/Design, Cybersecurity, Marketing, Retail, Government, Distribution Center, Operations, CDP, Legal, Finance, and external vendor teams.
  • —Served as senior architect/technical program lead — current/future-state planning, diagrams, requirements, technical discovery, testing, deployment readiness, and stakeholder alignment.
  • —Led Agile/Scrum 24/7 support and strategic initiatives with standups, sprint planning, backlog grooming, retrospectives, RAID management, and executive-ready status updates.
  • —Managed eCommerce releases, regulatory/compliance, breach response support, GDPR/CCPA workflows, SSO integration, and mobile commerce across U.S., EMEA, and APAC.
  • —Coordinated backend and enterprise integrations: CRM/CDP, ERP/finance, inventory, product/catalog, data feeds, file transfers, analytics/tagging, and digital marketing systems.
  • —Standardized intake, prioritization, QA/UAT, change management, and reporting across Azure DevOps, Basecamp, Asana, Jira, and Confluence.

Southwest Gas

Project Manager / Senior Business Systems Analyst

Apr 2015 — Nov 2021
Las Vegas, NV
  • —Directed 10+ Agile, Waterfall, and hybrid enterprise programs spanning LNG, natural gas construction, regulatory applications, gas purchasing, transmission pipeline scheduling, cybersecurity, asset management, customer engagement, and mobility.
  • —Managed requirements, BRDs/FRDs, user stories, traceability, system diagrams, RFI/RFPs, scorecards, vendor hour tracking, EPMO processes, test planning, schedules, and executive communications.
  • —Implemented mobility-driven solutions for Customer/Business Billing, Gas Transmission Management, SCADA modernization, and operational systems.
  • —Led cybersecurity and infrastructure initiatives including SSO, MFA, Splunk, Qualys, geolocation, and identity/access process improvements.
  • —Facilitated architecture-level planning across SAP HANA, Maximo/PMX, pipeline systems, and compliance-sensitive applications.

5 Star Solutions (Consultant)

Project Manager / Business Systems Analyst

May 2013 — May 2015
Las Vegas, NV
  • —Delivered client-facing technology, web, compliance, and operations programs from discovery through implementation for multiple enterprise clients.
  • —Led Agile product development for Allegiant Air maintenance mobility — regulated maintenance/inventory process design, barcode-enabled workflows, and operational scheduling.
  • —Managed eCommerce platform enhancements for Hyundai.com and coordinated internal/external development teams, Agile ceremonies, and QA.
  • —Delivered ACA compliance initiatives for hospitality clients, coordinating Legal, HR, Benefits, and Kronos/Equifax-related workflows.

Earlier Roles

2004 — 2014 · Full-Time & Contract

Red Digital Cinema · Project Manager
2013 — 2014

Led eCommerce and product-software development teams — 5 developers plus content and UX staff, and a 6-developer digital team for the RED camera software. Scoped projects, ran scrum, lookback, and burndown ceremonies, and drove product enhancements, sales, and ERP integrations — improving time-to-market by 20% with visualized reporting.

Toshiba · Project Manager
2012 — 2013

Led eCommerce website and B2B purchasing-application projects, designing the technical back end and front end for usability and billing — growing B2B sales by 40% with a new process.

Oakley / Luxottica · Project Manager / Business Systems Analyst
2009 — 2012

Led multi-brand enterprise eCommerce for Oakley, Ray-Ban, Arnette, and Oliver Peoples — managing two developer/QA teams, digital kiosks, and six additional brand sites; grew sales by 23% with a new website design and go-to-market in EMEA and APAC.

MLB / Tickets.com · Project Manager / Business Systems Analyst
2006 — 2008

Managed ticketing eCommerce and box-office re-platforms for MLB, the Olympics, and international venues — tracking requirements, workflows, business rules, and scope; implementation PM for the Minnesota Twins back-office ticketing system and six theater-system transformations.

Toyota Motor Sales · Project Manager
2004 — 2005

Managed an enterprise data-center relocation on a one-year contract — moving all system applications from Torrance, CA to Phoenix, AZ with system designs, technical requirements, and redundancy plans, delivering 10 agency moves on track and on budget.

Technology & Delivery

Platforms

Claude Code / CoworkExpander AISupabaseMagento 1.x / 2.xAdobe CommerceShopifyWordPressSAP HANAOracleMaximoMS Dynamics AX / D365SSO / IAM

Delivery

JIRAConfluenceAzure DevOpsAsanaBasecampAirTableFreshDeskMS TeamsMS ProjectVisio

Technical Domains

AWSAPIs & WebhooksData MigrationsSecure File TransfersMFA / SSOSplunkQualysGDPR / CCPAAnalytics & Tagging